PENCAPAIAN PIAGAM PELANGGAN
Piagam Pelanggan merupakan suatu penyataan komitmen bertulis oleh Jabatan Kerajaan terhadap perkhidmatan yang diberikan kepada pelanggan, selaras dengan Pekeliling Kemajuan Pentadbiran Awam (PKPA 3/1993) bertarikh 2 Jun 1993.
Bagi mencapai maksud tersebut, beberapa akitiviti telah dijalankan. Antaranya ialah:
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Piagam Pelanggan Hospital Segamat telah dipaparkan di setiap Unit Hospital Segamat.
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Kajian Kepuasan Pelanggan bagi Klinik-Klinik Pakar telah diseragam dan dijalankan setiap 6 Bulan sekali
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Kajian Masa Menunggu telah dilakukan setiap bulan di Klinik-Klinik Pakar Hospital Segamat.
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Semua Kajian ini telah dilakukan mengikut format yang telah diseragamkan mengikut keperluan MS ISO 9001:2008
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Penambahbaikan Piagam Pelanggan sedang dilakukan dan akan dikemaskinikan ke dalam Manual Kualiti Hospital Segamat
KAJIAN MASA MENUNGGU KLINIK-KLINIK PAKAR HOSPITAL SEGAMAT JAN-JUN 2017
KLINIK |
BULAN |
Numerator |
Denominator |
Pencapaian % |
---|---|---|---|---|
KLINIK PERUBATAN ≥ 90% of patients seen within 90 min
|
JAN |
1000 |
1080 |
92.59 |
FEB |
920 |
950 |
96.84 |
|
MAC |
1150 |
1182 |
97.29 |
|
APRIL |
1000 |
1016 |
98.42 |
|
MEI |
1080 |
1106 |
97.64 |
|
JUN |
930 |
944 |
98.51 |
|
TOTAL |
6080 |
6278 |
96.84% |
|
KLINIK PSIKIATRIK ≥ 90% of patients seen within 90 min
|
JAN |
521 |
552 |
94.38 |
FEB |
493 |
511 |
96.47 |
|
MAC |
518 |
539 |
96.10 |
|
APRIL |
490 |
512 |
95.70 |
|
MEI |
600 |
615 |
97.56 |
|
JUN |
459 |
475 |
96.63 |
|
TOTAL |
3081 |
3204 |
96.16 |
|
KLINIK PEDIATIRIK ≥ 90% of patients seen within 90 min
|
JAN |
338 |
338 |
100 |
FEB |
352 |
352 |
100 |
|
MAC |
382 |
382 |
100 |
|
APRIL |
371 |
371 |
100 |
|
MEI |
409 |
409 |
100 |
|
JUN |
285 |
285 |
100 |
|
TOTAL |
2137 |
2137 |
100% |
|
KLINIK ORTHOPEDIC ≥ 90% of patients seen within 90 min
|
JAN |
471 |
503 |
93.63 |
FEB |
432 |
477 |
90.56 |
|
MAC |
398 |
432 |
92.12 |
|
APRIL |
357 |
392 |
91.07 |
|
MEI |
440 |
473 |
93.02 |
|
JUN |
312 |
336 |
92.85 |
|
TOTAL |
2410 |
2613 |
92.23% |
|
KLINIK PEMBEDAHAN ≥ 90% of patients seen within 90 min |
JAN |
236 |
250 |
94.4 |
FEB |
249 |
268 |
92.91 |
|
MAC |
302 |
316 |
95.56 |
|
APRIL |
283 |
302 |
93.70 |
|
MEI |
244 |
259 |
94.20 |
|
JUN |
198 |
211 |
93.82 |
|
TOTAL |
1512 |
1606 |
94.14% |
|
KLINIK ENT ≥ 90% of patients seen within 90 min
|
JAN |
136 |
141 |
96.45 |
FEB |
172 |
177 |
97.17 |
|
MAC |
170 |
175 |
97.14 |
|
APRIL |
184 |
189 |
97.35 |
|
MEI |
202 |
212 |
95.28 |
|
JUN |
181 |
186 |
97.31 |
|
TOTAL |
1045 |
1080 |
96.75% |
KLINIK |
BULAN |
Numerator |
Denominator |
Pencapaian% |
---|---|---|---|---|
KLINIK PERUBATAN ≥ 90% of patients seen within 90 min
|
JUL |
1200 |
1215 |
98.77% |
OGOS |
1115 |
1138 |
97.98% |
|
SEPT |
1140 |
1186 |
96.12% |
|
OKT |
1195 |
1208 |
98.92% |
|
NOV |
1000 |
1000 |
100 % |
|
DIS |
955 |
978 |
97.65% |
|
TOTAL |
6605 |
6725 |
98.22% |
|
KLINIK PSIKIATRIK ≥ 90% of patients seen within 90 min
|
JUL |
572 |
605 |
94.55% |
OGOS |
587 |
625 |
93.92% |
|
SEPT |
493 |
523 |
94.26% |
|
OKT |
656 |
665 |
98.65% |
|
NOV |
596 |
611 |
97.55% |
|
DIS |
528 |
531 |
99.44% |
|
TOTAL |
3432 |
3560 |
96.40% |
|
KLINIK PEDIATIRIK ≥ 90% of patients seen within 90 min |
JUL |
414 |
414 |
100% |
OGOS |
384 |
384 |
100% |
|
SEPT |
302 |
302 |
100% |
|
OKT |
388 |
388 |
100% |
|
NOV |
397 |
397 |
100% |
|
DIS |
319 |
319 |
100% |
|
TOTAL |
2204 |
2204 |
100% |
|
KLINIK ORTHOPEDIC ≥ 90% of patients seen within 90 min |
JUL |
445 |
473 |
94.08% |
OGOS |
502 |
547 |
91.77% |
|
SEPT |
371 |
403 |
92.06% |
|
OKT |
458 |
492 |
93.09% |
|
NOV |
417 |
460 |
90.65% |
|
DIS |
379 |
406 |
93.35% |
|
TOTAL |
2572 |
2781 |
92.48% |
|
KLINIK PEMBEDAHAN ≥ 90% of patients seen within 90 min |
JUL |
263 |
276 |
95.29% |
OGOS |
347 |
375 |
92.53% |
|
SEPT |
258 |
272 |
94.85% |
|
OKT |
217 |
226 |
96.02% |
|
NOV |
347 |
364 |
95.33% |
|
DIS |
251 |
265 |
94.72% |
|
TOTAL |
1683 |
1778 |
94.66% |
|
KLINIK ENT ≥ 90% of patients seen within 90 min |
JUL |
90 |
90 |
100% |
OGOS |
87 |
87 |
100% |
|
SEPT |
83 |
83 |
100% |
|
OKT |
31 |
31 |
100% |
|
NOV |
67 |
67 |
100% |
|
DIS |
70 |
70 |
100% |
|
TOTAL |
428 |
428 |
100% |
KAJIAN KEPUASAN PELANGGAN TAHUN 2017
KAJIAN MASA MENUNGGU KLINIK-KLINIK PAKAR HOSPITAL SEGAMAT JAN-JUN 2016
KLINIK |
BULAN |
Numerator |
Denominator |
Pencapaian% |
---|---|---|---|---|
KLINIK KANAK-KANAK ≥ 90% of patients seen within 90 min
|
JAN |
371 |
377 |
98.4 |
FEB |
349 |
364 |
95.87 |
|
MAC |
348 |
356 |
97.75 |
|
APRIL |
348 |
358 |
97.2 |
|
MEI |
409 |
421 |
97.14 |
|
JUN |
346 |
354 |
97.74 |
|
TOTAL |
2171 |
2230 |
97.35% |
|
KLINIK PERUBATAN ≥ 90% of patients seen within 90 min
|
JAN |
1005 |
1115 |
90.13 |
FEB |
900 |
935 |
96.3 |
|
MAC |
1051 |
1076 |
97.6 |
|
APRIL |
900 |
922 |
97.6 |
|
MEI |
1000 |
1060 |
94.3 |
|
JUN |
960 |
998 |
96.6 |
|
TOTAL |
5816 |
6106 |
95.25% |
|
KLINIK ORTHOPEDIC ≥ 90% of patients seen within 90 min |
JAN |
379 |
407 |
93.12 |
FEB |
371 |
400 |
92.75 |
|
MAC |
469 |
514 |
91.24 |
|
APRIL |
371 |
402 |
92.29 |
|
MEI |
425 |
464 |
91.59 |
|
JUN |
366 |
399 |
91.73 |
|
TOTAL |
2381 |
2586 |
92.07% |
|
KLINIK PEMBEDAHAN ≥ 90% of patients seen within 90 min |
JAN |
256 |
273 |
93.77 |
FEB |
180 |
194 |
92.78 |
|
MAC |
289 |
311 |
92.93 |
|
APRIL |
256 |
274 |
93.43 |
|
MEI |
241 |
255 |
94.51 |
|
JUN |
311 |
333 |
93.39 |
|
TOTAL |
1533 |
1640 |
93.47% |
|
KLINIK PSIKIATRIK ≥ 90% of patients seen within 90 min
|
JAN |
494 |
530 |
93.2 |
FEB |
495 |
531 |
93.2 |
|
MAC |
545 |
605 |
90.0 |
|
APRIL |
495 |
513 |
96.4 |
|
MEI |
543 |
603 |
90.0 |
|
JUN |
452 |
478 |
94.5 |
|
TOTAL |
3024 |
3260 |
92.76% |
|
KLINIK ENT ≥ 90% of patients seen within 90 min
|
JAN |
155 |
163 |
95.09 |
FEB |
146 |
151 |
96.68 |
|
MAC |
129 |
134 |
96.26 |
|
APRIL |
141 |
146 |
96.57 |
|
MEI |
150 |
155 |
96.77 |
|
JUN |
179 |
185 |
96.76 |
|
TOTAL |
900 |
934 |
96.35% |
KAJIAN MASA MENUNGGU KLINIK-KLINIK PAKAR HOSPITAL SEGAMAT JUL - DIS 2016
KLINIK |
BULAN |
Numerator |
Denominator |
Pencapaian% |
---|---|---|---|---|
KLINIK KANAK-KANAK ≥ 90% of patients seen within 90 min
|
JUL |
309 |
319 |
96.87 |
OGOS |
416 |
429 |
96.97 |
|
SEPT |
370 |
379 |
97.63 |
|
OKT |
396 |
408 |
97.06 |
|
NOV |
388 |
401 |
96.76 |
|
DIS |
340 |
350 |
97.14 |
|
TOTAL |
2219 |
2286 |
97.06% |
|
KLINIK PERUBATAN ≥ 90% of patients seen within 90 min
|
JUL |
800 |
840 |
95.24 |
OGOS |
1000 |
1038 |
96.34 |
|
SEPT |
930 |
951 |
97.79 |
|
OKT |
914 |
944 |
96.82 |
|
NOV |
900 |
912 |
98.68 |
|
DIS |
1100 |
1136 |
96.83 |
|
TOTAL |
5644 |
5821 |
96.96% |
|
KLINIK ORTHOPEDIC ≥ 90% of patients seen within 90 min |
JUL |
310 |
333 |
93.09 |
OGOS |
511 |
553 |
92.41 |
|
SEPT |
348 |
374 |
93.05 |
|
OKT |
427 |
466 |
91.63 |
|
NOV |
378 |
409 |
92.42 |
|
DIS |
380 |
404 |
94.06 |
|
TOTAL |
2354 |
2539 |
92.71% |
|
KLINIK PEMBEDAHAN ≥ 90% of patients seen within 90 min |
JUL |
183 |
194 |
94.33 |
OGOS |
287 |
301 |
95.35 |
|
SEPT |
295 |
311 |
94.86 |
|
OKT |
249 |
258 |
96.51 |
|
NOV |
312 |
328 |
95.12 |
|
DIS |
291 |
303 |
96.04 |
|
TOTAL |
1617 |
1695 |
95.40% |
|
KLINIK PSIKIATRIK ≥ 90% of patients seen within 90 min
|
JUL |
435 |
479 |
90.81 |
OGOS |
547 |
585 |
93.50 |
|
SEPT |
410 |
426 |
96.24 |
|
OKT |
467 |
494 |
94.53 |
|
NOV |
521 |
547 |
95.25 |
|
DIS |
432 |
458 |
94.32 |
|
TOTAL |
2812 |
2989 |
94.08% |
|
KLINIK ENT ≥ 90% of patients seen within 90 min
|
JUL |
142 |
146 |
97.26 |
OGOS |
174 |
179 |
97.21 |
|
SEPT |
170 |
175 |
97.14 |
|
OKT |
173 |
178 |
97.19 |
|
NOV |
181 |
186 |
97.31 |
|
DIS |
175 |
180 |
97.22 |
|
TOTAL |
1015 |
1044 |
97.22% |
KAJIAN KEPUASAN PELANGGAN TAHUN 2016